Privacy Policy

Last updated: July 1, 2026

This Privacy Policy describes how Canadian Laser Supply, operated by 2555147 Ontario Inc. (“Canadian Laser Supply,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit, use, or make a purchase from lasersupply.ca, including any related pages, checkout, forms, accounts, subscriptions, or services connected to the website (the “Site”).

By using the Site, placing an order, creating an account, signing up for email or SMS updates, or otherwise providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Contact

If you have questions about this Privacy Policy, want more information about our privacy practices, wish to make a privacy request, or would like to make a complaint, please contact us at:

Canadian Laser Supply
Legal business name: 2555147 Ontario Inc.
Attention: Privacy Compliance Officer
5470 DiCocco Court
Oldcastle, Ontario
Canada N0R 1L0

Email: [insert privacy/support email]

2. Personal Information We Collect

We collect personal information in several ways, including information you provide directly to us, information collected automatically when you use the Site, and information received from service providers that help us operate our business.

Information you provide to us

When you place or attempt to place an order, contact us, request a quote, create an account, sign up for email or SMS marketing, leave a review, or otherwise interact with the Site, we may collect information such as:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Order details

• Product selections

• Business name, if provided

• Tax, resale, or business purchasing information, if provided

• Customer service messages, emails, form submissions, photos, files, or other information you send to us

• Marketing preferences, including email and SMS consent status

• Product reviews, ratings, photos, or feedback you submit

Payment information is processed through our payment service providers, such as Shopify Payments, Shop Pay, PayPal, Afterpay, credit card processors, or other payment processors made available at checkout. We do not intentionally store full credit card numbers on our own systems.

Information collected automatically

When you visit or use the Site, we and our service providers may automatically collect certain information about your device and browsing activity, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Time zone

• Referring website or search terms

• Pages viewed

• Products viewed

• Date and time of visits

• Interactions with the Site

• Shopping cart activity

• Checkout activity

• Cookie identifiers and similar tracking information

• Advertising and analytics identifiers

We refer to this type of information as “Device Information.”

Cookies and similar technologies

We may collect Device Information using technologies such as:

• Cookies, which are small data files placed on your browser or device

• Log files, which record actions occurring on the Site

• Web beacons, pixels, tags, scripts, or similar technologies, which help record browsing activity, measure advertising performance, and understand how customers interact with the Site

Some cookies are necessary for the Site to function, such as cart, checkout, security, account login, payment, and fraud prevention cookies. Other cookies may be used for analytics, advertising, retargeting, marketing performance, and personalization.

You can usually adjust your browser settings to block or delete cookies. However, some parts of the Site may not function properly if cookies are disabled.

If we make a cookie banner, cookie preference tool, or privacy preference page available on the Site, you can use those tools to manage certain cookie, analytics, advertising, and data-sharing preferences.

3. How We Use Personal Information

We use personal information for the following purposes:

• To process, fulfill, and ship orders

• To process payments and prevent payment fraud

• To offer payment options such as Shop Pay, PayPal, Afterpay, or other available payment methods

• To provide order confirmations, invoices, receipts, and shipping updates

• To communicate with you about orders, quotes, product questions, support issues, returns, warranties, or account matters

• To create and manage customer accounts

• To provide customer support

• To screen orders for risk, fraud, or misuse of the Site

• To improve, test, and optimize the Site, products, services, advertising, and customer experience

• To understand how customers find and use the Site

• To request, display, and manage customer reviews

• To send marketing emails, SMS messages, promotions, product updates, abandoned cart reminders, or advertising, where permitted by law and in accordance with your preferences

• To personalize content, offers, and advertising

• To build, measure, and improve advertising audiences and campaigns

• To respond to legal requests, enforce our policies, and protect our rights, property, customers, and business

• To comply with tax, accounting, shipping, customs, legal, and regulatory obligations

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

4. Email Marketing

If you subscribe to our email list, make a purchase, create an account, or otherwise provide your email address, we may send you emails about our products, promotions, order updates, product information, or related services, where permitted by law.

We may use email marketing providers to help send, manage, and measure email communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [insert privacy/support email].

Even if you unsubscribe from marketing emails, we may still send you non-marketing messages, such as order confirmations, shipping updates, customer service replies, warranty communications, account notices, or other transactional messages related to your orders or use of the Site.

5. SMS/Text Marketing and Notifications

We may offer SMS/text message updates, abandoned cart reminders, order notifications, and marketing messages.

SMS consent is collected when you sign up for SMS messages through a subscription form, checkout checkbox, keyword, or other clear opt-in method. By signing up for SMS messages, you agree to receive text messages from Canadian Laser Supply at the phone number you provide. Consent to receive marketing text messages is not a condition of purchase.

SMS messages may include order updates, abandoned cart reminders, promotional offers, product updates, and marketing messages. Message frequency may vary. Message and data rates may apply.

We may use SMS service providers to help deliver text messages. For this purpose, we may share your phone number, name, purchase information, cart information, and message preferences with our SMS service provider and related telecommunications providers.

You can opt out of SMS marketing messages at any time by replying STOP to a message from us or by following the unsubscribe instructions included in the message. You may also contact us at [insert privacy/support email] for help with SMS preferences.

For help, reply HELP to the number that sent you the message or contact us at [insert privacy/support email].

Opting out of SMS marketing may not prevent us from sending non-marketing transactional messages where permitted by law, such as order updates, delivery notifications, or customer service replies.

6. How We Share Personal Information

We share personal information with service providers and business partners that help us operate the Site, process orders, communicate with customers, advertise, and run our business.

These may include:

• Shopify, which powers our online store and checkout

• Shopify services, including Shopify analytics, Shopify Audiences, and Shop Pay, where enabled

• Payment processors and payment providers, including Shopify Payments, PayPal, Afterpay, or other payment methods offered at checkout

• Shipping carriers, fulfillment partners, customs providers, and brokerage providers

• Email marketing providers

• SMS/text messaging providers

• Customer review providers

• Analytics providers, including Google Analytics

• Advertising and tracking platforms, including Google, Meta/Facebook/Instagram, TikTok, LinkedIn, Microsoft/Bing, Pinterest, or other platforms we may use

• Customer support, fraud prevention, security, accounting, and business software providers

• Professional advisors, such as accountants, lawyers, insurers, or consultants

• Government authorities, regulators, courts, law enforcement, or other parties where required or permitted by law

We do not sell customer personal information as a standalone business. However, some analytics, advertising, retargeting, and audience-building tools may use cookies, pixels, or similar technologies to help us measure ads, build audiences, or show relevant advertising. You can manage certain data-sharing, analytics, and advertising preferences through any privacy preference tools available on the Site and through your browser or platform settings.

7. Analytics, Pixels, and Advertising

We may use analytics, pixels, advertising, and marketing tools to understand how visitors use the Site, improve our products and marketing, measure advertising performance, and show ads that may be more relevant to customers.

These tools may include:

• Google Analytics

• Google advertising tools

• Meta/Facebook/Instagram Pixel

• TikTok Pixel

• LinkedIn Insight Tag or LinkedIn Pixel

• Microsoft/Bing advertising tools

• Pinterest advertising tools

• Shopify Audiences

• Email and SMS marketing tracking tools

These providers may collect or receive information from the Site and elsewhere on the internet and may use that information to provide measurement services, advertising services, retargeting, audience creation, analytics, and reporting.

You can adjust your advertising preferences through the settings offered by those platforms. You may also be able to opt out of some interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance or Network Advertising Initiative.

If we make a cookie banner, cookie preference tool, or privacy preference page available on the Site, you may use that tool to manage certain analytics and advertising cookie choices.

8. Cookies

The Site uses cookies and similar technologies for purposes including:

• Site functionality

• Shopping cart and checkout operation

• Account login and security

• Payment processing

• Fraud prevention

• Analytics

• Advertising and retargeting

• Audience creation and advertising measurement

• Performance measurement

• Remembering preferences

• Email and SMS marketing performance

Some cookies are essential for the Site to work properly. Other cookies help us understand and improve the Site, advertise our products, measure marketing performance, or personalize customer experience.

You can control cookies through your browser settings. If we make a cookie banner, cookie preference tool, or privacy preference page available on the Site, you may also use that tool to manage certain cookie choices.

9. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is currently no consistent industry standard for responding to these signals, our Site does not currently alter its data collection and use practices when it receives a Do Not Track signal.

You can instead manage certain choices through our cookie banner, privacy preference tools, footer opt-out page, and your browser or platform settings, where available.

10. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Request deletion of certain personal information, subject to legal, tax, accounting, fraud prevention, order fulfillment, warranty, dispute, or business record obligations

• Withdraw consent for certain uses of personal information

• Opt out of marketing emails

• Opt out of SMS marketing messages

• Manage certain cookie and advertising preferences

• Ask questions or make a complaint about our privacy practices

To make a privacy request, contact us at [insert privacy/support email].

We may need to verify your identity before responding to certain privacy requests. We will respond to privacy requests within a reasonable time and in accordance with applicable law.

Please note that deleting certain information may limit our ability to provide services, process returns, verify orders, provide warranty support, or comply with legal obligations.

11. Canadian Privacy Rights

Canadian Laser Supply is based in Ontario, Canada. We handle personal information in accordance with applicable Canadian private-sector privacy laws, including the Personal Information Protection and Electronic Documents Act, where applicable.

We collect, use, and disclose personal information for identified business purposes and seek consent where required. Consent may be express or implied depending on the nature of the information and the circumstances. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice.

If you have questions about how we handle personal information, or if you wish to access, correct, or make a complaint about your personal information, contact us using the information in the “Contact” section above.

12. Quebec Residents

We may sell and ship products to customers in Quebec. If you are located in Quebec, you may have additional rights under Quebec privacy law.

You may request access to your personal information, request correction of inaccurate personal information, withdraw consent where applicable, and ask questions or make a complaint about our handling of your personal information.

We designate a Privacy Compliance Officer to oversee privacy-related matters. Unless another person is formally designated, the person with the highest authority responsible for Canadian Laser Supply is responsible for privacy compliance.

If we experience a confidentiality incident involving personal information that creates a risk of serious injury, we will take steps required by applicable law, which may include notifying affected individuals and appropriate authorities.

To exercise Quebec privacy rights or ask privacy-related questions, contact us at [insert privacy/support email].

13. Customers Outside Canada

If you access the Site or place an order from outside Canada, your personal information may be processed in Canada, the United States, or other jurisdictions where our service providers operate. These jurisdictions may have privacy laws that are different from those in your location.

By using the Site or providing personal information to us, you understand that your information may be transferred to, stored in, or processed in Canada, the United States, and other jurisdictions as necessary to operate our business and provide services to you.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, warranty support, fraud prevention, tax, accounting, legal, and business record purposes.

Order information is generally retained for 7 years unless a longer retention period is required or permitted by law, or unless deletion is requested and we are legally able to delete the information.

Marketing consent records may be retained for as long as necessary to demonstrate consent and manage unsubscribe requests.

Cookie consent records and privacy request records may be retained as needed to demonstrate compliance with applicable privacy obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

15. Security

We use reasonable physical, technical, and organizational safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

16. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe that a minor has provided personal information to us, please contact us and we will take reasonable steps to delete the information where appropriate.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, service providers, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. If we make material changes, we may provide additional notice where appropriate.

18. Contact Us

For more information about our privacy practices, to make a privacy request, or to make a complaint, please contact us at:

Canadian Laser Supply
Legal business name: 2555147 Ontario Inc.
Attention: Privacy Compliance Officer
5470 DiCocco Court
Oldcastle, Ontario
Canada N0R 1L0

Email: sales@lasersupply.ca